Our Team

Our team is composed of a great group of individuals that help New River Vision Care run smoothly! Our compassionate team is here to help our patients in every step of their eye health.

Joyce

Office and Billing Manager

Joined the Team: March 2018
Hometown: Vineland, NJ

Special Skills: Billing Queen – She manages our billing department with ease and protects our patients from insurance confusion

Office Glue – She holds this entire office together. It is unlikely you won’t hear one of us say, “That’s A Joyce Question” at least once during your visit.

Fun Facts: Interested in K–Dramas and investing- When she’s not at work, you will probably find her doing one of those activities Gamer and Amateur IT Specialist- She knows more about computers than anyone else in the office and is forever having to fix things when one of us messes them up

Kathy

Desk/ Reception

Joined the Team: February 2023
Hometown: Oak Hill, WV

Special Skills: Juggling – Whether it’s the phones, the schedule, or referrals, she manages to keep all the balls in the air and keep a smile on her face while doing it

Fun Facts: Outdoor enthusiast – She loves to bicycle and go 4-Wheeling with her husband

Baker – She makes the most delicious goodies and shares them with us often!

Green Thumb- She keeps the plants in and around the office alive (and safe from Dr. Ortiz)

Jaden

Technician and Contact Lens Captain

Joined the Team: October 2023
Hometown: Pax, WV

Special Skills: IPL Master- In addition to conducting most of our special testing, he takes most of our patients through their Intense Pulse Light treatments

“Super Jaden”: If you need rescued, he’s the one to do it – he’s always saving someone from something both in and out of the office

Fun Facts: Best Handwriting and Phone Voice- If we need one of those skills, he is the one elected to do it. If you’ve called our phone lines, it’s his voice that has greeted you

Information Sponge- He is always learning something new. Whether it was in his college courses, or a new treatment or medication, he’s downloading that information into his brain.

Ashlynn

Frame Stylist

Joined the Team: June 2024
Hometown: Beckley, WV

Special Skills: People Skills/Mood booster- She is able to turn your frown upside down whether you wanted her to or not.
Expert Toddler Wrangler- She can chase her kid, or any others that find themselves at the office, around as needed and keep nearly everyone entertained in the process.

Fun Facts: Resident Squirrel- She gets distracted easily, but always gets things done. Her boundless energy keeps it fun around here.

Fountain of Useless Knowledge- She has a special trivia section in her brain’s filing cabinet that will eventually come in handy, at least she hopes so.
 

Trisha

Technician

Joined the Team: February 2025
Hometown: Gilmanton, NH

Special Skills: Collector of multiple regional and healthcare information. She has lived in several states and worked in a variety of different healthcare practices and she brings us a lot of knowledge from those experiences.

Fun Facts: Likes to crochet blankets and other fun items to share with friends and family.

Has 2 grown sons that also live in different states and work with the military.

In Memory of Vivian Donelow

Vivian Donelow

In 2023 we lost a big part of our team. Vivian served as office manager for 7 years and was always a source of joy and laughter in this office. We continue to work every day to keep her alive in our hearts by continuing to bring as much light into the world as possible. She will be missed but never forgotten.